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Han Zhang

Steven A. Denning Professor in Technology & Management

Professor; Faculty Director, Denning Technology & Management Program

han.zhang@scheller.gatech.edu

404-894-4373

Academic Areas: IT Management

Functional Areas: Business Analytics, Denning T&M

Suite: 475

Office: 4267

Biography

Dr. Han Zhang is a Professor in Information Technology Management (ITM) and Steven A. Denning Professor of Technology & Management. He received his Ph.D. in Information Systems from the University of Texas at Austin. He currently serves as the Faculty Director of the Steven A. Denning Technology & Management (T&M) Program. He was the ITM Area Coordinator from 2007 to 2012 and he served as the Faculty Director of the Executive MBA Program from 2013 to 2016. Dr. Zhang held the Helen and John Taylor Rhett, Jr. Term Professorship from 2008 to 2012. He is also an affiliate research faculty member of the Center for Research in Electronic Commerce at the University of Texas at Austin.

Dr. Zhang's research focuses on the economics of information technology, online trust and reputation, online word-of-mouth, and the evolution of electronic markets. His research work on the institutional setup to help small businesses grow in the digital economy has been used as the basis for testimony before the Congressional House Committee on Small Business. His research has appeared in several premier journals such as Information Systems Research, MIS Quarterly, Journal of Marketing Research, Journal of Management Information Systems, and Decision Support Systems among others. Dr. Zhang currently serves as a senior editor for MIS Quarterly. He is also a senior editor for Information & Management and Journal of Information Systems and E-Business Management.

Dr. Zhang was one of the founding members to initiate the China Summer Workshop on Information Management (CSWIM) in 2007. He was the Program Co-Chair of the Sixth Workshop on e-Business (WeB) in 2007. He was also the workshop Co-Chair of the Inaugural China Summer Workshop on Information Management (CSWIM 2007) and the Fourth China Summer Workshop on Information Management (CSWIM 2010) and the Program Co-Chair of the 14th Pacific Asia Conference on Information Systems in 2010.

Dr. Zhang has taught courses at the undergraduate, master's, and Ph.D. levels and has taught in executive education programs. Currently, he teaches database management, electronic commerce, and business intelligence & analytics at the Georgia Tech Scheller College of Business. He was a 2009 Hesburgh Award Teaching Fellow at Georgia Tech. He received the 2009 Georgia Tech Outstanding Undergraduate Research Mentor Award and the 2010 Brady Family Award for Faculty Teaching Excellence at Scheller College of Business, Georgia Tech. In 2018, he won the Steven A. Denning Faculty Award for Global Engagement at Georgia Tech.

Education

Ph.D., University of Texas at Austin
M.A., Texas A&M University
M.A., Peking (Beijing) University
B.A., Peking (Beijing) University

Research Areas

Electronic Commerce
Economics of Information Technology
Online Trust Issues and Intermediaries
Online Payment Methods
Evolution of Electronic Markets

Research

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Year	Title	Journal	Author(s)	Type
2022	Swayed by the Reviews-Disentangling the Effects of Average Ratings and Individual Reviews in Online Word-of-Mouth	Production and Operations Management	Lei, Zhanfei Yin, Dezhi Mitra, Saby Zhang, Han	Published Papers	View
“Swayed by the Reviews: Disentangling the Effects of Average Ratings and Individual Reviews in Online Word-of-Mouth," with Zhanfei Lei, Dezhi Yin, and Saby Mitra, Production and Operations Management, forthcoming.
2022	Social Influence, Competition, and Free Riding	MIS Quarterly	Zhang, Han Huang, He Huang, Yan Yan, Zhijun	Published Papers	View
“Social Influence, Competition, and Free Riding: Examining Seller Interactions Within an Online Social Network,” with He Huang, Yan Huang, and Zhijun Yan, MIS Quarterly, forthcoming.
2021	Focus Within or On Others- The Impact of Reviewers Attentional Focus on Review Helpfulness	Information Systems Research	Zhang, Han Lei, Zhanfei Yin, Dezhi	Published Papers	View
“Focus Within or On Others: The Impact of Reviewers’ Attentional Focus on Review Helpfulness,” with Zhanfei Lei and Dezhi Yin, Information Systems Research, Vol. 32, No. 3, September 2021, 801-809.
2021	Anger in Online Reviews- Unhelpful but Persuasive	MIS Quarterly	Yin, Dezhi Bond, Samuel Zhang, Han	Published Papers	View
"Anger in Online Reviews: Unhelpful but Persuasive?" with Dezhi Yin and Samuel Bond, MIS Quarterly, Vol. 45, No. 3, September 2021, 1059-1086.
2020	More than Words in Medical Question-and-Answer Sites	Information Systems Research	Zhang, Han Peng, Chih-Hung Yin, Dezhi	Published Papers	View
"More than Words in Medical Question-and-Answer Sites: A Content-Context Congruence Perspective," with Chih-Hung Peng and Dezhi Yin, Information Systems Research, Vol. 31, No. 3, September 2020, 913-928.
2017	Keep Your Cool or Let It Out- Nonlinear Effects of Expressed Arousal on Perceptions of Consumer Reviews	Journal of Marketing Research	Yin, Dezhi Bond, Samuel D. Zhang, Han	Published Papers	View
Yin, Dezhi, Bond, Samuel D., and Zhang, Han (2017). "Keep Your Cool or Let it Out: Nonlinear Effects of Expressed Arousal on Perceptions of Consumer Reviews," Journal of Marketing Research, 54(3), 447-463.
2016	Information Technology, Cross-Channel Capabilities, and Managerial Actions	Journal of the Association for Information Systems	Zhang, Han Luo, Jifeng Fan, Ming	Published Papers	View
“Information Technology, Cross-Channel Capabilities, and Managerial Actions: A Longitudinal Study of the U.S. Apparel Industry,” with Jifeng Luo and Ming Fan, Journal of the Association for Information Systems, Vol. 17, No. 5, May 2016, 308 – 327.
2016	Knowledge Sharing in Online Health Communities	Information and Management	Zhang, Han Yan, Zhijun Wang, Tianmei Chen, Yi	Published Papers
“Knowledge Sharing in Online Health Communities: A Social Exchange Theory Perspective,” with Zhijun Yan, Tianmei Wang and Yi Chen, Information and Management, Vol. 53, No. 5, July 2016, 643 – 653.
2016	When Do Consumers Value Positive versus Negative Reviews	Information Systems Research	Zhang, Han Yin, Dezhi Mitra, Saby	Published Papers	View
"When Do Consumers Value Positive versus Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth," with Dezhi Yin and Saby Mitra, Information Systems Research,Vol. 27, No. 1, March 2016, 131 – 144.
2014	Anxious or Angry- Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews	MIS Quarterly	Yin, Dezhi Bond, Samuel D. Zhang, Han	Published Papers	View
Yin, Dezhi, Bond, Samuel D., and Zhang, Han (2014). “Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews,” MIS Quarterly, 38(2), 539-560.
2013	Why Do Users Continue Using Social Networking Sites	Information and Management	Zhang, Han Ku, Yi-Cheng Chen, Rui	Published Papers
“Why Do Users Continue Using Social Networking Sites? An Exploratory Study of Members in the United States and Taiwan,” with Yi-Cheng Ku and Rui Chen, Information and Management, Vol. 50, Issue 7, November 2013, 571-581.
2012	The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction	MIS Quarterly	Zhang, Han Luo, Jifeng Ba, Sulin	Published Papers	View
“The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction,” with Jifeng Luo and Sulin Ba, MIS Quarterly, Vol. 36, No. 4, December 2012, 1131 - 1144.
2010	The Effects of Web Assurance Seals on Consumers Initial Trust in an Online Vendor	Decision Support Systems	Zhang, Han Hu, Xiaorui Wu, Guohua Wu, Yuhong	Published Papers	View
“The Effects of Web Assurance Seals on Consumers’ Initial Trust in an Online Vendor: A Functional Perspective,” with Xiaorui Hu, Guohua Wu and Yuhong Wu, Decision Support Systems, Vol. 48, No. 2, January 2010, 407-418.
2008	Determinants of Online Merchant Rating	Decision Support Systems	Zhang, Han Qu, Zhe Li, Clifford Haizheng	Published Papers
“Determinants of Online Merchant Rating: Content Analysis of Yahoo Merchant Comments,” with Zhe Qu and Clifford Haizheng Li, Decision Support Systems, Vol. 46, No. 1, December 2008, 440-449.
2007	The Effectiveness of Escrow Model- An Experimental Framework for Dynamic Online Environments	Journal of Organizational Computing and Electronic Commerce	Zhang, Han Hu, Xiaorui Lin, Zhangxi	Published Papers
“The Effectiveness of Escrow Model: An Experimental Framework for Dynamic Online Environments,” with Xiaorui Hu and Zhangxi Lin, Journal of Organizational Computing and Electronic Commerce, Vol. 17, No. 2, 2007, 119-143.
2007	Effects of a Reputation Feedback System on an Online Consumer-to-Consumer Auction Market	Decision Support Systems	Zhang, Han Yang, Jian Hu, Xiaorui	Published Papers	View
“Effects of a Reputation Feedback System on an Online Consumer-to-Consumer Auction Market,” with Jian Yang and Xiaorui Hu, Decision Support Systems, Vol. 44, No. 1, November 2007, 93-105.
2006	Factors Affecting Payment Choices in Online Auctions	Decision Support Systems	Zhang, Han Li, Clifford Haizheng	Published Papers
“Factors Affecting Payment Choices in Online Auctions: A Study of eBay Traders,” with Clifford Haizheng Li, Decision Support Systems, Vol. 42, No. 2, November 2006, 1076-1088.
2005	Choice of Transaction Channels- The Effects of Product Characteristics on Market Evolution	Journal of Management Information Systems	Zhang, Han Ba, Sulin Stallaert, Jan Whinston, Andrew B.	Published Papers	View
"Choice of Transaction Channels: The Effects of Product Characteristics on Market Evolution," with Sulin Ba, Jan Stallaert, and Andrew B. Whinston, Journal of Management Information Systems, Vol. 21, No. 4, Spring 2005, 173-197.
2004	Health of Electronic Communities	Journal of Management Information Systems	Zhang, Han Geng, Xianjun Whinston, Andrew B.	Published Papers	View
"Health of Electronic Communities: An Evolutionary Game Approach," with Xianjun Geng and Andrew B. Whinston, Journal of Management Information Systems, Vol. 21, No. 3, Winter 2004-5, 83-110.
2004	Hope or Hype- On the Viability of Escrow Services	Information Systems Research	Zhang, Han Hu, Xiaorui Lin, Zhangxi Whinston, Andrew B.	Published Papers	View
"Hope or Hype: On the Viability of Escrow Services as Trusted Third Parties in Online Auction Environments," with Xiaorui Hu, Zhangxi Lin, and Andrew B. Whinston, Information Systems Research, Vol. 15, No. 3, September 2004, 236-249.
2003	Building Trust in Online Auction Markets through an Economic Incentive Mechanism	Decision Support Systems	Zhang, Han Ba, Sulin Whinston, Andrew B.	Published Papers	View
"Building Trust in Online Auction Markets through an Economic Incentive Mechanism," with Sulin Ba and Andrew B. Whinston, Decision Support Systems, Vol. 35/3, 2003, 273-286.

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Journal Editorial Roles

Editor-in-Chief, Information & Management
Senior Editor: MIS Quarterly; Journal of Information Systems and E-Business Management

In the News

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2021

Study Finds Use of Anger in Online Reviews Not Helpful, but Influential for e-Tailers Purchase Decisions