Impact x The Intersection Podcast: Bill Todd and Josh Roberts Discuss Healthcare Management and Technology

The Institute for Leadership and Social Impact is excited to announce a new chapter for the Impact Speaker Series as we transition from live events to a podcast in collaboration with The Intersection Podcast from the Georgia Tech Scheller College of Business. Impact x The Intersection Podcast is a new way for us to reach a broader audience by providing the same meaningful conversations in a more accessible format.

Lionel Ouonkap, a first-year dual MD/MBA student, hosted our inaugural episode and interviewed two distinguished alumni: Josh Roberts, IE 2002, COO of Piedmont Atlanta Hospital; and Bill Todd, IM 1971, Professor of the Practice at Georgia Tech.

Todd and Roberts have extensive backgrounds in healthcare management and offer unique insights into the challenges and successes they've encountered throughout their careers. They discuss the "broken" healthcare system and the dynamics between healthcare and management, highlighting opportunities for improvement through innovative strategies and technologies.

In discussing the dynamics between healthcare and management, Roberts emphasizes Piedmont’s Clinical Governance Council (CGC), which promotes physician collaboration and cooperation to develop, monitor, and drive improvement for the program’s quality metrics and physician performance. These specialty-specific committees across all 26 Piedmont Hospital locations play a vital role in Piedmont’s pursuit of “Zero Harm” for patients. Professor Todd succinctly summarizes the discussion, noting “the answer to all these questions you’re posing, Lionel, is the same fundamental principle of communication and empathy between the white coats and the suits.”