Prior to Georgia Tech, Mr. Voigt was with Hewlett-Packard 28 years holding various leadership positions in consulting, sales, marketing and support. His experience includes leadership of Communication industry sales, Worldwide Mission Critical Support business, and Start-ups in Internet Portal business and Network management services.
Mr. Voigt led an internal ventures organization within Hewlett-Packard. This group focused on forming new Internet businesses in the customer service and support organization. These services utilized the latest technologies and employed web business models. The new venture organization developed independent businesses outside of the traditional Hewlett-Packard service and support infrastructure.
Prior to the Internet venture group, Mr. Voigt was the General Manager of the Software Service and Support Organization and responsible for the global customer support and response centers. He led Hewlett-Packard’s global software business and has led major change initiatives focused on improvements in Hewlett-Packard's customer satisfaction, service, and support processes. These efforts have kept Hewlett-Packard as the leader in customer satisfaction. He was one of the key architects of the customer centric support model and led the worldwide implementation efforts.
Mr. Voigt holds a BS degree in Management from the Georgia Institute of Technology and a Masters degree in Management of Technology from the Georgia Institute of Technology.